Get a Competitive Edge: Implement Digital Customer Service in Your Shopping Centre

Corry van den Brink
Founder & CEO

Arii's digital communication platform revolutionizes guest experiences in shopping centres by adapting to modern consumer expectations. It overcomes traditional service desk shortcomings through seamless omnichannel experiences, automation, and accessibility. Enhancing engagement, offering customizable features, and extending across various industries, Arii ensures efficient property management, robust security, and easy integration, transforming customer service and offering tailored solutions.

In today's rapidly evolving world, shopping centres are more than just a place to shop. They are destinations that offer experiences. However, the way we provide service must transform to match these elevated expectations. Let me take you on a journey through Arii's digital communication platform, revolutionizing traditional guest experiences in shopping centres.

The Growing Need for Digital Customer Service in Shopping Centres

Consumer Expectations in the Digital Age

In a world where our smartphones are almost an extension of ourselves, it's no surprise that consumers expect instant, accessible information. The traditional methods of providing information are quickly becoming outdated, and Arii is here to ensure that shopping centres stay ahead of the curve.

Shortcomings of Traditional Guest Service Desks

Imagine a holiday season where frustrated shoppers queue up at information desks. I've been there, on both sides of the line, and it's not pleasant. These desks often lack efficiency and personalization, making the experience frustrating and time-consuming.

The Importance of Seamless Omnichannel Experience

Arii recognizes the power of an omnichannel experience. We believe that customers should have a unified experience, whether they're browsing online, chatting via Messenger, or speaking to someone on the phone. The future is about seamless connections, and Arii is ready to put you at the forefront.

Benefits of Implementing Arii's Digital Customer Service Platform

Cost Reduction through Automation and Self-Service Options

When we think of customer service, we often envision costly human resources. Arii's automation and self-service options dramatically reduce these expenses, allowing for more focused, personalized service where it's most needed. If you want to make the most of your cost savings, think of shared resources and centralized service. Arii makes what was impossible before, possible, with its Dynamic Digital Archive.

Enhanced Accessibility

Arii takes accessibility to a new level, offering multiple channels for guests to connect, including phone, SMS, email, Messenger, WhatsApp, live chat, audio, and video. Even kiosks strategically placed throughout the property make assistance always within reach.

Improved Engagement and Satisfaction Levels

Last week I spent an hour searching for a specific store in my local shopping centre. Every corner I turned left me feeling increasingly frustrated as I was quickly running out of time. After walking all the way to one end of the mall, I found out the store I was looking for was on the opposite side. Needless to say, I didn't bother walking the whole way back. With Arii, this would have been a completely different story. Convenience breeds loyalty, and loyalty brings repeated business.

Flexibility for Guests/Clients

Whether a customer is just beginning their shopping journey or deep into exploring your property, Arii's platform can adapt to their needs, providing assistance with every step of the way.

How Arii's Platform Aligns with Various Roles in Property Management

Customization for Guest Experience Managers

Guest Experience Managers can now have a tool that is tailored to their specific challenges. Arii's platform offers customizable features to align with your property's unique identity and clientele.

Efficient Property Management Solutions

For Property Managers, the day-to-day operations are vast and complex. Arii streamlines these processes, ensuring that inquiries are handled promptly, operations are smooth, and guests are satisfied. We know that the pressure to reduce budgets rest on your shoulders. We are here to help you achieve your dream solution of an increased interaction rate with a decrease in overall costs.

Strategic Insights for General Managers and VPs

General Managers and VPs can glean valuable insights from Arii's platform, identifying trends, tracking performance, and making data-driven decisions. These insights can be a game-changer in strategic planning.

Real-World Applications Across Industries

Examples of Digital Customer Service

Arii's platform extends beyond shopping centres. With a compelling use case in various sectors like real estate, hotels, and office towers, Arii is a portfolio-wide solution for your property management organization. The versatility of Arii's platform makes it a powerful tool for any high-traffic venue.

Overcoming Challenges: Security, Integration, and Support

Arii's Commitment to Privacy and Security

Arii takes security seriously. Robust measures are in place to safeguard personal information, ensuring that privacy is never compromised.

Easy Integration

Implementing a new system can seem daunting. Arii's platform is designed for smooth integration with existing infrastructure, making the transition as seamless as possible. Not only will we do most of the initial work for you, but we will complete your Guest Experience digital transformation in as little as 30 days.

Continuous Support and Upgrades

With Arii, you're never alone. Continuous support and regular updates are part of the package, ensuring your system remains up-to-date and effective.

Steps to Get Started with Arii

  1. Consultation and Needs Analysis: Let's understand your unique needs and craft a tailored solution.
  2. Customized Implementation Process: Arii's experts will guide you through every stage, ensuring a smooth implementation.
  3. Training and Support Resources: Comprehensive training and ongoing support ensure that you're always in control.


Shopping centres are dynamic, ever-evolving spaces. The way we provide service must evolve too. Arii offers an innovative solution, blending tradition with modernity, the human touch with technology. Embrace the future and elevate your guest experience with Arii.

Additional Resources and Contact Information

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May 1, 2024